Support

1. Digital Scales Kit (DIY) :

Operation manual click here and Installation guide here

Video guide for calibration click here.

Guide on How to Build a Platform click here and here

2. Heavy Duty Load Bars :

Quick Start Guide click here

Installation Guide click here

Operation manual click here 

Software and manual for data export click here 

Guide on How to Build a Platform click here

NB : Do not attempt to calibrate this system without AgriEID support assistance - please contact support at info@agrieid.com. These scales are shipped calibrated so there is no need for recalibration unless advised by AgriEID support to do so.

Load Bar Calibration PDF Guide and Video click here

3. Original (OG) SMART Stick Reader 

Click here and set-up guide here to download

Video guide to connect : click here 

Video guide to reset language : click here

Troubleshooting Guide : click here

Compatible with iOS (Apple) and Android mobile operating systems

When connecting and using this SMART reader ensure all other devices besides the host have their Bluetooth settings switched off to prevent multi device interference.

4. Heavy Duty SMART Stick Reader 

Latest software package - connect reader to PC click here to download.

Click here to view and download the product manual (Android, Apple IOS, Windows and Mac OS compatible) 

Video guide on how to operate key features and functions of the device click here

Video guide (1) on how to connect device via Bluetooth click here

Video guide (2) on how to connect device via Bluetooth click here

When using this SMART reader to connect to a mobile device via Bluetooth - it is extremely important to ensure ALL other mobile devices in the near vicinity have their Bluetooth settings SWITCHED OFF to prevent multi device interference and to establish an initial and stable Bluetooth connection.

If the Apple onboard keyboard is not available please update to the latest iOS and install the SwiftKey Keyboard download here - then reboot your device.

Instruction Guide for Data Transfer Software Installation click here 

Download Windows Software for Data Transfer to PC - click here

Note : temporarily disable Anti-Virus + Firewall settings and enable browser pop ups to facilitate software download if required.

Video guide on how to use Data Transfer Software click here

Download Universal USB Driver Fix here  (USB to UART - Driver is Unavailable)

Guide on how to extract and open a compressed .RAR file click here

Installation notes for installing and uninstalling drivers click here

Additional USB drivers available here for download if still unable to connect

NB : This device is only compatible with Windows PC computers for the mass transfer of stored EID data on the device. Software should auto run when downloaded to a new Windows PC. If using an older machine and a driver error appears when attempting to connect to the scanner - download and install the additional drivers available above and from here

5. Compact SMART Reader 

Click here to download the latest version of software (reader to PC transfer)

Click here to download product manual (Android, Apple IOS, Windows and Mac OS compatible)

Click here to view an instructional video for first time users.

When connecting and using this SMART reader ensure all other devices besides the host have their Bluetooth settings switched off to prevent multi device interference.

If the Apple onboard keyboard is not available please update to the latest iOS and install the SwiftKey Keyboard download here - then reboot your device.

Instruction Guide for Software Installation click here 

Software for Stored Data Transfer - click here to download 

Video guide on how to use Data Transfer Software click here (same troubleshooting as above in section 4)

This scanner is only compatible with Windows PC computers for stored data export.

Refer to section 4 with any problems (above) as the data transfer software and USB device drivers are the same.

6. Mini Reader (Pocket-USB)

Click here to download 

This scanner is compatible with PC and Mac operating systems.

7. Pet ID Scanner 

Click here to download 

This scanner is compatible with PC and Mac operating systems. This scanner will read glass microchips (FDX) it will not read NLIS cattle or sheep tags (HDX).

8. Legacy Product Support - First Generation 

Original Yellow Stick Reader and Compact Scanner product support including free data transfer software, operation manuals and installation / user guides click here

If you are having any issues with the operation of any of our products, please just email us via the contact us form or call our customer support team.